
AI Insights report
Sentiment analysis
REVIEWS SCANNED
1.247
+12%
AVG. SENTIMENT
3.8/5
+0.3%
SERVICE
EXPERIENCE SCORE
1.3 / 5
Reputation risk level:
CRITICAL
DIGITAL APP
EXPERIENCE SCORE
3.8/5
Based on app
store rating
RECURRING THEMES
Rude unresponsive customer support
90%
Network and connectivity problems
85%
Delays in delivery service activation
70%
RECOMMENDATIONS
Mandatory training
Start project
Infrastructure investment
Start project
Anti-fraud system
Start project

